Encrypted Support
Official communication channel for Nexus Market. All sensitive inquiries regarding escrow, orders, or vendor status must be PGP signed. We prioritize security and anonymity in all support interactions.
Official Email
Administrative & Vendor Inquiries
Generate Support Ticket
EncryptedNexus PGP Key
Verify signatures & encrypt communications.
89AC 23B1 56DE 90CF 1234 5678 90AB CDEF 1234 5678
Nexus Market staff will NEVER request your private keys, mnemonic seed phrase, or PIN. Official support is conducted strictly through on-site tickets or signed PGP email.
Support Knowledge Base
Deposit Delays
Blockchain confirmations are required before funds appear. XMR requires 10 confirmations. Bitcoin requires 2.
2FA & PGP Loss
Account recovery without PGP is impossible due to our zero-knowledge architecture. Read our strict policy.
Vendor Application
Established vendors from other markets (Archetyp, ASAP, etc.) may qualify for bond waivers. Apply now.